Skip to content

Follow us!

Free Shipping | 30-Day Free Returns

Get in touch with us

FAQ

WHEN WILL YOU SHIP MY ORDER?

Shipping time:

Shipping time varies by location but they are fast and free via DPD, GLS, FASTWAY,SEUR, BRT, BRING,DHL ,UPS ,Hermes and Chronopost, Aramex .

Below are our estimates:

Here you can find all the information regarding the estimated dispatch time and estimated delivery time per-country.

Country Dispatch time/ Business Days Total delivery time/ Business Days Pallet Dispatch time*/ Business Days Last update date
Australia-ACT 3 Not applicable 2020/12/24
Australia-NSW/VIC 3 Not applicable 2020/12/24
Australia-NT 3 Not applicable 2020/12/24
Australia-QLD 3 Not applicable 2020/12/24
Australia-SA 3 Not applicable 2020/12/24
Australia-TAS 3 Not applicable 2020/12/24
Australia-WA 3 Not applicable 2020/12/24
Austria 2 3 5 2021/3/30
Belgium 2 3 4 2021/3/30
Bulgaria 2 3 Not applicable 2021/3/22
Croatia 2 3 Not applicable 2021/3/22
Czech Republic 2 3 4 2021/3/30
Denmark 2 3 4 2021/3/30
Estonia 2 3 Not applicable 2021/3/30
Finland 2 3 Not applicable 2021/3/15
France 2 3 4 2021/3/30
Germany 1 4 4 2021/3/30
Greece 2 3 Not applicable 2021/3/22
Hungary 2 3 Not applicable 2021/3/22
Ireland 1 4 4 2021/3/30
Italy 2 3 4 2021/3/30
Latvia 2 3 Not applicable 2021/3/22
Lithuania 2 3 Not applicable 2021/3/22
Netherlands 1 4 4 2021/3/30
Norway 2 3 Not applicable 2021/3/15
Poland 2 3 4 2021/3/30
Portugal 2 3 Not applicable 2021/3/15
Romania 2 3 Not applicable 2021/3/30
Slovakia 2 3 Not applicable 2021/3/22
Slovenia 2 3 Not applicable 2021/3/22
Spain 2 3 Not applicable 2021/3/30
Sweden 2 3 4 2021/3/30
Switzerland 2 3 5 2021/3/30
United Kingdom 2 3 5 2021/3/31
United States 2 3 Not applicable 2021/2/3
United Arab Emirates 2 5-7 Not applicable 2022/5/10

Do you offer Free shipping?

We are glad to bring our customers great value and service. That’s why we provide  FREE SHIPPING from our warehouses in  USA, UK , Europe, Australia by DPD, GLS, FASTWAY,SEUR, BRT, BRING,DHL ,UPS ,Hermes, Chronopost, YODEL,...

 

Country Carrier (Parcel) Carrier (Pallet)
Austria (AT) DPD RABEN
Australia (AU) FASTWAY, DFE, AUSPOST, COURIERS PLEASE, TOLL  
Belgium (BE) DPD, POST NL, GLS K+N
Bulgaria (BG) GLS,DPD_RO  
Switzerland (CH) DPD, SWISSPOST Line
Czech Republic (CZ) DPD RABEN
Germany (DE) DPD, GLS, Hermes RABEN, RABELINK
Denmark (DK) DPD, GLS DK K+N
Estonia (EE) DPD_PL  
Spain (ES) SEUR, Sending  
France (FR) GLS, DPD, COLISPRIVE K+N
Finland (FI) DPD  
Greece (GR) DPD  
Croatia (HR) GLS  
Hungary (HU) DPD_HU, GLS  
Ireland (IE) GLS, DPD K+N
Italy (IT) BARTOLINI, HR Parcel RABEN
Lithuania (LT) DPD_PL  
Latvia (LV) DPD_PL  
Netherlands (NL) DPD, POST_NL, PACKS K+N, RABELINK
Norway (NO) BRING  
Poland (PL) DPD_PL RABEN
Portugal (PT) SEUR, Sending  
Romania (RO) GLS,DPD_RO  
Sweden (SE) DPD K+N
Slovenia (SI) DPD  
Slovakia (SK) GLS  
United Kingdom (UK) GLS, YODEL, DPD, Hermes GB K+N
United States (US) UPS  
Iceland (IS) Db Schenker (only pick-up option available)  
Turkey (TR) Aras Cargo  
Ukraine (UA) Nova Poshta Global  
United Arab Emirates (UAE) Aramex, Emirate Post  

How many countries do you ship to?

We are proud to offer international shipping services as we Ship to over USA, UK, Europe, Turkey , UAE  and Australia.

However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

HOW ABOUT CUSTOMS?

We have warehouses in every Continent where we ship from to reach your address, therefore no customs fee.

How about Tracking information?

You will receive an email with a tracking number once your order is shipped.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

HOW ABOUT THE RETURNS?

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. 

A return request must be sent via email within 30 days of your date of delivery. You must contact us at : help@liliesbirds.com  to request refund. 

Once an return request has been received we will send a shipping carrier to your home to pick up the returned product  free of charge.

Once we received the returned product from the shipping carrier then we will  process your refund in 3 days.

Still have questions about your return?

Contact customer service at help@liliesbirds.com

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer. These locations include  USA, UK, Europe, Turkey , UAE  and Australia. .

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. 

Please keep this in mind when receiving deliveries.

If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  

 

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details at (help@liliesbirds.com).

Our Guarantee

Caring Customer Service

Our Guarantee

Free Worldwide Shipping

Our Guarantee

30 Day Money Back Guarantee

Our Guarantee

Satisfaction Guaranteed