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Shipping & Returns

SHIPPING & DELIVERY:

Free shipping:

We are glad to bring our customers great value and service. That’s why we provide  FREE SHIPPING from our warehouses in  USA, Europe, Australia by DPD, GLS, FASTWAY,SEUR, BRT, BRING,DHL ,UPS 

Country Carrier (Parcel) Carrier (Pallet)
Austria (AT) DPD RABEN
Australia (AU) FASTWAY, DFE, AUSPOST, COURIERS PLEASE, TOLL  
Belgium (BE) DPD, POST NL, GLS K+N
Bulgaria (BG) GLS,DPD_RO  
Switzerland (CH) DPD, SWISSPOST Line
Czech Republic (CZ) DPD RABEN
Germany (DE) DPD, GLS, Hermes RABEN, RABELINK
Denmark (DK) DPD, GLS DK K+N
Estonia (EE) DPD_PL  
Spain (ES) SEUR,Sending  
France (FR) GLS, DPD, COLISPRIVE K+N
Finland (FI) DPD  
Greece (GR) DPD  
Croatia (HR) GLS  
Hungary (HU) DPD_HU, GLS  
Ireland (IE) GLS, DPD K+N
Italy (IT) BARTOLINI, HR Parcel RABEN
Lithuania (LT) DPD_PL  
Latvia (LV) DPD_PL  
Netherlands (NL) DPD, POST_NL, PACKS K+N, RABELINK
Norway (NO) BRING  
Poland (PL) DPD_PL RABEN
Portugal (PT) SEUR, Sending  
Romania (RO) GLS,DPD_RO  
Sweden (SE) DPD K+N
Slovenia (SI) DPD  
Slovakia (SK) GLS  
United Kingdom (UK) GLS, YODEL, DPD, Hermes_GB K+N
United States (US) UPS  
Iceland (IS) Db Schenker (only pick-up option available)  
Turkey (TR) Aras Cargo  
Ukraine (UA) Nova Poshta Global  

 

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs:

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time:

Shipping time varies by location but they are free via DPD, GLS, UPS .Below are our estimates:

Here you can find all the information regarding the estimated dispatch time and estimated delivery time per-country.

 

Country

Dispatch time/ Business Days

Total delivery time/ Business Days

Pallet Dispatch time*/ Business Days

Last update date

Europe

1

4

5

2021/3/30

USA, AUSTRALIA

1

3

3

2021/3/30

Tracking information

You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

30 DAY MONEY BACK GUARANTEE:

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  

 

RETURNS POLICY:

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. 

A return request must be sent via email within 30 days of your date of delivery. You must contact us at help@liliesbirds.com to request refund. 

Once an return request has been received we will send a shipping carrier to your home to pick up the returned product  free of charge.

Once we received the returned product from the shipping carrier then we will  process your refund in 2 days.

 

 

 

Still have questions about your return? Contact customer service at help@liliesbirds.com

Liliesbirds

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