Skip to content

Follow us!

Free shipping worldwide | 30-Day free returns

Get in touch with us

FAQ

WHEN WILL YOU SHIP MY ORDER?

Shipping time:

Shipping time varies by location but they are fast and free via DPD, GLS, DHL ,UPS , FEDEX and USPS

 These are our estimates:

Here you can find all the information regarding the estimated dispatch time and estimated delivery time per-country.

Country Dispatch time/ Business Days Total delivery time/ Business Days Pallet Dispatch time*/ Business Days Last update date
Australia-ACT 4 Not applicable 2020/12/24
Australia-NSW/VIC 5 Not applicable 2020/12/24
Australia-NT 7 Not applicable 2020/12/24
Australia-QLD 7 Not applicable 2020/12/24
Australia-SA 6 Not applicable 2020/12/24
Australia-TAS 7 Not applicable 2020/12/24
Australia-WA 7 Not applicable 2020/12/24
Austria 2 5 5 2021/3/30
Belgium 2 5 4 2021/3/30
Bulgaria 2 7 Not applicable 2021/3/22
Croatia 2 7 Not applicable 2021/3/22
Czech Republic 2 6 4 2021/3/30
Denmark 2 5 4 2021/3/30
Estonia 2 7 Not applicable 2021/3/30
Finland 2 7 Not applicable 2021/3/15
France 2 7 4 2021/3/30
Germany 1 5 4 2021/3/30
Greece 2 8 Not applicable 2021/3/22
Hungary 2 7 Not applicable 2021/3/22
Ireland 1 5 4 2021/3/30
Italy 2 7 4 2021/3/30
Latvia 2 7 Not applicable 2021/3/22
Lithuania 2 7 Not applicable 2021/3/22
Netherlands 1 4 4 2021/3/30
Norway 2 7 Not applicable 2021/3/15
Poland 2 5 4 2021/3/30
Portugal 2 7 Not applicable 2021/3/15
Romania 2 7 Not applicable 2021/3/30
Slovakia 2 6 Not applicable 2021/3/22
Slovenia 2 5 Not applicable 2021/3/22
Spain 2 7 Not applicable 2021/3/30
Sweden 2 6 4 2021/3/30
Switzerland 2 5 5 2021/3/30
United Kingdom 2 7 5 2021/3/31
United States 2 7 Not applicable 2021/2/3

Do you offer Free shipping?

We are glad to bring our customers great value and service.

That’s why we provide FREE SHIPPING WORLDWIDE from our warehouses   by DPD, GLSDHL ,UPS , FEDEX and USPS

How many countries do you ship to?

We are proud to offer international shipping services as we Ship to over USA, Europe, Australia. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

HOW ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How about Tracking information?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

HOW ABOUT THE RETURNS?

Returns will be accepted within 14 days of delivery. To initiate your return please contact us to receive the return address and logistic company details.. Any unauthorised returns may result in refunds being delayed.

Buyer is responsible to return the order within 10 calendar days with a tracking number after receiving by email the return address.

If a customer fails to return the item within this time frame the refund request will not be processed after receiving the item.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer. These locations include  Asia, Europe and the United States . 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  

 

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details (help@liliesbirds.com).

Caring Customer Service

Free Worldwide Shipping

30 Day Money Back Guarantee

Satisfaction Guaranteed