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Shipping & Returns

SHIPPING & DELIVERY:

Free shipping:

We are glad to bring our customers great value and service. That’s why we provide  FREE SHIPPING from our warehouses in  Europe by DPD, GLS, FASTWAY,SEUR, BRT, BRING,DHL ,UPS 

Country

Carrier (Parcel)

Carrier (Pallet)

Ireland (IE)

GLS,DPD

K+N

France (FR)

DPD, GLS, PACKS

K+N, RABELINK

United Kingdom (UK)

GLS, YODEL, DPD

K+N

United States (US)

UPS

Shipping to Ireland and Netherland only:

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs:

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time:

Shipping time varies by location but they are free via DPD, GLS, UPS .Below are our estimates:

 

Here you can find all the information regarding the estimated dispatch time and estimated delivery time per-country.

 

Country

Dispatch time/ Business Days

Total delivery time/ Business Days

Pallet Dispatch time*/ Business Days

Last update date

Ireland

1

4

5

2021/3/30

France

1

3

3

2021/3/30

Tracking information

You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

30 DAY MONEY BACK GUARANTEE:

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  

 

RETURNS POLICY:

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on grainwyn.com  in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at help@liliesbirds.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to grainwyn.com.

If you return Product to Liliesbirds (a) without a return authorization from Liliesbirds or (b) without all parts and accessories originally included with your purchase, Liliesbirds retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Liliesbirds retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Book with obvious signs of use 
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@liliesbirds.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@liliesbirds.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return? Contact customer service at help@liliesbirds.com

Liliesbirds

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